With today’s fast pace of innovation, companies across the globe redefine business approach to serve and win their customers. Companies must keep with the mobile trend and develop strategy in improving customer experience. They must understand that if they solve customers’ needs, then business will always win.
This course provide brief knowledge of customer experience that allows companies to understand their customers. Customers has access to most of the services through the help of technology. Some of checking email, paying bills and shopping online. But with the mobile penetration, company are with a touch of a finger to their customer.
Through this e-learning course you will be able to identify the following:
- What is Customer Experience?
- What is CX Design?
- Definition of Digital Transformation
- Design Thinking Approach and its importance
This course is featuring David Daoud – David is the Founder and CEO eLearn2grow. He is graduated in Project Management and Business Engineering from the CNAM. He got several recognized Professional Certifications in: Internal Auditor in Quality Management Systems (ISO19011 / ISO9001), Green Belt Lean 6 Sigma, Scrum Product Owner, Design Thinking for Innovation, Learning Mindsets & Skills and Serious Gaming.
After completion of this course, you will receive a Certificate of Completion from eLearn2grow.