Synthesis of the course
This course focuses on the definition, importance and techniques of effective Conflict Resolution.
Conflicts are bound to arise when people co-exist and work together. It is normal for disagreements to surface between individuals, leading to differences in opinion. However, if the conflicts can get out of hand, it can be detrimental to the workplace. Even the best job can become miserable in such destructive or uncontrolled conditions.
1. Course Introduction
- A. Course Objectives
- B. Conflict Resolution Defined
2. Workplace Conflict Resolution
- A. What is Workplace Conflict?
- B. Why is Conflict Resolution Important in the Workplace?
- C. Strategies to Manage Workplace Conflict
3. Conflict Resolution Skills
- A. What are the skills you need?
- B. The Effects of Conflict within the Organization
4. Course Assessment
5. Key Learnings
What you get
- Define Conflict Resolution
- Understand why Conflict Resolution is important and needed in the workplace
- Learn and demonstrate conflict resolution tips and techniques
Upon successful completion of the course, you will receive a Course Completion Certificate from Elearn2grow.